FAQs

Q: 

What will be included in my kit?

A:  Your kit will include:  custom DVD with tutorial and 5 horse races, play money for your guests, odds board with easel so your guests are able to see the odds on their horse, 2 betting windows for guests to place bets, and manual on how to set up your Party Kit and throw an exciting, successful party.

Q: 

Can there be more than 5 races on one DVD?

A:  Yes additional races can be purchased; however in doing research we have concluded that 5 races is perfect for a 2.5 to 3 hour event. 

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Q: 

When should I expect to receive my Party Kit upon purchase?

A:  Your Party Kit will be sent within one week of receiving your horse owner names and should arrive no later than 10 business days. Please keep in mind of the date of your event so you are better able to plan.

Q: 

May I request different logos or pictures to be placed on any of my material (i.e. play money, race cards) in my Party Kit?

A:  Yes, different logos or pictures may be placed on your race cards or "horse bucks" (money) for a small fee.  We recommend you allow an additional 3 to 5 days for this service.

Q: 

How many guests can be accompanied with the Party Kit at one event?

A:  The kit was designed to be played with up to 75 guests at the event.  There is the option of increasing that amount at the time of purchase; extra materials are provided proportionately.  Please allow an additional 3 to 5 days for kit to be shipped in order for materials to be made and added to kit.

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Q: 

How do I send Custom Event Design the horse owner names for my event?

A:  Please send all horse owner names This email address is being protected from spambots. You need JavaScript enabled to view it..  If you decide to change a name that has already been sent, email us so we are able to make the change before the kit is sent.  We will not send the kit before 5 days after receiving the purchase request so that it gives you the time to finalize your list.

Q: 

Can the Party Kit be used for company teambuilding?

A:  Using the Party Kit for a team building activity is a great idea!  Using the kit correctly to work with teams allows employees or new workers the opportunity to get excited and meet people they would not normally have contact with.  For further information on how the kit can benefit your company for teambuilding please refer to your manual upon receiving it in the mail. 

Q: 

Is there a warranty on my Party Kit?

A:  Yes, there is a warranty.  Please visit the link at the bottom of the page titled warranties for the warranty information on your party kit. If your question is still not answered after reading the literature, please email us so we may examine it closer.

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